Open house at Sheylara.com!! (Thank you, SingNet!)

I received a good news e-mail from SingTel’s corporate communications department this morning, telling me that the access issue at my blog has been fixed!

I also read some of your comments in my other posts that you’re finally able to access my blog.

THREE CHEERS!!

No, wait, why so conservative?

THREE BILLION CHEERS!! =D

I would like to thank all my readers for bearing with the situation over the last few weeks and for taking the time to feedback to me and to help me with testing and trace route reports.

I would like to thank readers who didn’t give up on my blog and for continuously trying to access it!

I also want to thank SingNet for heeding my SOS e-mail and going all out to help me fix the problem. The technical support people even contacted my USA webhost to work on resolving the issue.

I’m really impressed that they bothered to help me and went on to tackle the problem with great efficiency!

Well, looks like it’s working now! *cross fingers*

So, I am declaring today Open House Day at Sheylara.com!!

*lol*

Er… please come in and visit, make yourself at home, um, help yourself to some virtual refreshments.

Well, the Internet is virtual, anyway.

I will be online all day (doing work, in case you’re wondering) so drop in and chat with me through my comments! =)

And have a great day ahead!

SingNet banned my blog or what?

I have received numerous complaints from readers that they haven’t been able to access my blog. Almost all of them are on SingNet.

Today, after many attempts to speak to SingNet technical support, I finally got through by harrassing an operator at the SingTel headquarters.

When I told the tech support the problem, he said, “I can access your website, mam, there’s no problem. Maybe the problem lies in your readers’ computer or router settings.”

BACK TO SQUARE ONE.

This is frustrating, so I am seeking your help. If you have problems accessing my blog, please help me by doing either or both of the following:

A) Send me a trace route report from the computer that can’t access my blog:

  1. Click on Windows Start button.
  2. Select “Run” (bottom right).
  3. Type “cmd” and click OK.
  4. A DOS window will appear. Type “tracert sheylara.com” and hit enter.
  5. You will see funny strings of words start to appear but it will get stuck halfway. Once it’s stuck for maybe a minute, do the following:
  6. Right click on the window and select “Select All”.
  7. Press Ctrl-C to copy the screen.
  8. Press Ctrl-V into your e-mail. Mail it to me at:

B) Call SingNet to complain so you can tell them what’s the error message.

Thank you for your help! I hope to have this issue fixed ASAP.