Strange encounter at Polar Puffs

I already twittered this but here’s the full story.

Yesterday, while out shopping, I dropped by Polar Puffs & Cakes at Citylink Mall to have a quick snack.

I told the guy at the counter, “One chicken pie and a cold milk, please.”

I know cold milk is a very unusual beverage to order but it’s there on the menu and I love milk.

He said, “Having here or takeaway?”

“Having here,” I told him.

So the guy went off to get my order while I waited at the cash register. He came back, plonked a plate on the counter in front of me and stared at me expressionlessly, not saying anything.

On the plate were two items, a pie and a puff.

I looked at him meaningfully and said, “One chicken pie.”

He said, “Yes.”

I said again, “One chicken pie,” emphasizing the one.

He said, “Yes. One chicken pie and one tuna puff.”

Scratching my head, I told him, “Er… I only ordered one chicken pie.”

Wordlessly, he took the plate away, put the tuna puff back into the display shelves and then returned with my one chicken pie.

“Anything else?” he mumbled.

I was feeling a little weirded out at this moment because this guy was staring at me with a bored, semi-annoyed expression, as if I was the one who was being difficult.

“Milk,” I reminded him.



He grabbed a plastic cup and asked, “More ice or less ice?”

That stumped me for five seconds. My brain raced furiously to remember a single occasion when plain milk was served with ice.

I couldn’t think of any.

“No ice,” I said.

The guy looked annoyed at that. Then he looked confused. Wavering a bit, he turned around, grabbed a packet of milk that was just standing around at the coffee counter, and poured milk into the plastic cup.

Then he gave me my correct order and collected my money.

Because I was feeling a little bewildered by this time, I didn’t pay attention to the cash transaction. I just gave him a $50 note, collected my change and quickly carted my hard-won spoils to the seating area.

It was only later that I realised I might have been slightly overcharged, but then I can’t be sure because I wasn’t given a receipt and my memory isn’t always reliable.

I know I was charged $4.50 because of the remaining cash sitting in my wallet.

I know a chicken pie costs $1.60 because I’m a fan of Polar chicken pie.

I think I remember seeing on the menu that milk costs $2.00.

So what happened to the extra $0.90?

Maybe the guy charged me extra for not wanting ice with my milk.

Oh, well. At least the milk tasted good and I wasn’t served any of those rubbish low-fat or slim variety.

And the chicken pie, as always, was great.

22 thoughts on “Strange encounter at Polar Puffs

  1. Avatar

    The guy might be deaf, might be his first day of work haha. Probabaly just give the guy 90 cents as an act of charity. =x

  2. Avatar

    Sufie: I guess he’s either deaf or really not interested in his job and can’t be bothered to do things right. Well, I think the 90cents will go to Polar and not to the staff. :P

    Minou: Haha. Yeah. And like when you say, “One Big Mac to go,” and they ask you, “Eating here or takeaway?”

    flyflyworm: I highly doubt so. He looked like he was either bored or stoned out of his skull and working there was the last thing he wanted to do.

    KingMeng: Nope. Chicken pie.

    Numby: Haha. Go grab lah. Polar chicken pie rocks! Even if they have dodgy customer service staff. Haha.

  3. Avatar

    Classic e.g. of poor (or maybe NO) training and totally bochap staff. Ice in milk. That’s a classic! And how the toot did milk end up sounding like tuna puff? Ok so maybe he was infatuated by you but still………

  4. Avatar

    Could be one of those “Ah crap, its the christmas season and here I am working” thing eh? Or he is just not bothered with customer service. But hey..what are we gonna do eh?

    Merry Christmas ;)

  5. Avatar

    Derrick: Er… I don’t think he was infatuated with me at all. He just looked like he wanted to sit in a corner and stone all day. :P

    ahwei: Hello! Thanks for your comments!

    Jesta: Merry Christmas back to ya! Ooh, I ate so much turkey this year.

    xinyun: Haha. Don’t think so lah. I think he’s just blur :P

    Jason Ho: I think it’s both. Anyway, wasn’t that big a deal lah. He wasn’t rude, just amusingly blur, so no complaints from me. :P

    Nic: You seem to know everyone! :P So, did you direct the post?

    Pingping: Well, sometimes “cute” staff provide some entertain to an otherwise mundane day. :P

    arachno: Maybe. Maybe he’s never drunk milk in his life, lactose intolerant or something. Who knows.

    JayWalk: Haha. That is a high possibility.

    Miss Loi: Merry X’mas, sexy math tutor! ;) I dunno, I seem to meet dumb/blur staff a lot, strangely.

    modchip: Warm milk is nice. But cold milk is nice, too. :P Merry Christmas!!

    skyler: Wow, cool! You seem to be in Singapore quite a lot! :)

    Vandalin: Finally someone who KNOWS what’s proper milk!

  6. Avatar

    Classic… could have been worse you could have gone to PrimaDeli….oops can I be held accountable for that?? (don’t mention the salmonella)

  7. Avatar

    I used to like polar curry puffs a lot until one time I bought 15 pcs from the terminal 1 outlet. Upon getting home, about 4 hrs later from the time I bought them, the curry puffs were stale and tasted funny. I gave some to my friend and neighbour before eating them myself. I had to throw them all away and was worried about the ones I gave my friend. Complained to Polar next day but they only offered $15.00 voucher. I told them they can keep the measely voucher! Never gonna go buy that puff again!

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