Comments on: Unreasonable customers breed rude service people?

By: shin

shin — Mon, 04 Aug 2008 07:27:17 +0000

i had an encounter with this guy too. i was ordering the fried chicken thigh on a wkday morning (when they are usually damn free), rqsting for no chilli. he acknowledged it & the next moment he squeezed chilli sauce in. (!!!)
he went “uh-oh”and stared blankly at me giving the “that bit of chilli wldn’t matter i guess, & u just better take it” face.
wth (-_____-#)

By: Edmund

Edmund — Sun, 03 Aug 2008 21:06:13 +0000

Lol Sheylara, I hate that bugis junction Dong Dae Mun fat guy too.

I asked for extra chilli sauce for my jumbo hot dog and he refused. He said its not nice. Damn angry.

By: Wealth Journey

Wealth Journey — Fri, 01 Aug 2008 10:09:40 +0000

Ya, rude or barely visible customer service in Singapore or other countries pissed me off.

The thing I do most times when I encountered bad customer service is:
1) Ask the manager to my table (if in a restaurant or franchise )
2) Give the staff a ticking off (if not in a restaurant or the store has only the staff)

Most times, they will usually keep quiet and feel awkward after that.

I believe that customer is always right (most times).
If you are going to spoil my day, I will not let you off easily.

By: Monster

Monster — Fri, 01 Aug 2008 09:57:02 +0000

From someone who actually graduated in the hospitality industry and waited on tables throughout undergrad and grad school but am not in the service industry, I REFUSE to be served with rude service.

I’ve gone to a coffee joint in Spore and waited for 10 mins at the counter to order my coffee when there was clearly no customers and the service staff was busy talking to the delivery man and blindly ignoring me. And when she was done, I waited to tell her that I was willing to pay 6 bucks for coffee and yet she was too busy to serve me. Busy chatting with the delivery man. Her excuse, err, sorry, my first day. And I looked in her face and told her, then lady, learn! Customers first. Delivery man can wait. Customers pay your salary and not delivery man.

To be really honest, after living in HK and now holidaying in States, I can attest that the service standards in Spore is going from bad to worse. Or maybe, I’m Chinese, Asian and I’m not worthy of good service. However, there has been instances that I DO tip more than 20 percent for really good service in Spore. However, these days, it’s far and in between.

Even with the 5 star hotels, it’s when complains are mad loud and clear, then attention is given. I’ve made a complain to a 5 star hotel and I questioned the manager if the hotel thought that me being a Sporean is not worthy of good service because I may not become a frequent guest. Straightaway, amendments were made and yes, we return to the hotel on a regular basis. Actually husband stays there at least a week a month now.

So…..at the end of my long rant, Spore needs a lot more to achieve the service standards that consumers like us want. I don’t shop in Spore because service is bad. I’d rather take my money and shop in Hong Kong or the States. In the long run, Spore will suffer as it’s now hedging on the tourism industry again.

By: Relax

Relax — Fri, 01 Aug 2008 09:41:45 +0000

@Darker
whining about someone’s ranting is lame =_=
meh….

By: Darker

Darker — Fri, 01 Aug 2008 09:12:28 +0000

Way to go out of point. Bad customer service and bad customer and equality.
That’s stretching it a bit just to bring that equality = idealism idea into this issue.
There’s no mention of equality in this post, just the petty bitching of someone who felt slighted by the person selling her some skewered meat.
Nothing needs to be equal here and nor has it been. Who’s the victim here?
The person who got his picture posted here with the accusation that he has problem enunciating and providing “bad” service or the person bitching about it.